In order to ensure a smooth delivery process between the seller (or its representative * ) and the buyer (or its representative * ), the following guidelines provide a framework enabling both parties to be efficient and save time by sharing the same methods to understand and address problems which can arise. Ferro-alloys Ferro-alloys are produced from heats of smelters & furnaces and crushed in lots. Ferro-alloys are not pure metals; therefore, the chemistry specification is given with a min-max range. The same ferro-alloy can be sold with different sizes of granules/shots (example: 10‐50mm, ) given with a distribution pattern and a percentage of fines or over/under sizes. Sellers and buyers are expected to follow the best practices related to deliveries, among which ISO standards, and more particularly ISO 4552, 3713 and specifically 5445 for ferro-silicon alloys. Contract The contract between the seller and the buyer will provide the base frame and provisions that will govern the operations. It is recommended that the below guidelines are wholly or partly included in the contract. As this may not always be possible, these guidelines will provide for the seller and the buyer the best practices to smoothly and amicably solve issues which can arise upon delivery. * Note: In the document, the word "seller" is to be understood as "seller (or its representative)" and the word "buyer" is to be understood as "buyer (or its representative)". 4
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